OUT LOUD

Support

Something not working, or a question about your subscription? Write to us.

Common questions

The app is not hearing me

A few things to check:

• Make sure microphone access is allowed in Settings → Out Loud → Microphone
• Speak at a normal volume — whispering works better in Whisper mode, which you can switch to using the Voice control on the launch screen
• Background noise can interfere. A quieter room helps

If it still will not pick you up, tap I said it — the button that appears after about twenty seconds. It counts exactly the same. Recognition is not perfect on every accent or in every room, and you should never be blocked by that.

I would rather not use the camera

Tap Mirror on the launch screen and choose Soft focus, Silhouette, or Camera off. With the camera off you get a backdrop instead. The practice works either way.

I do not want to speak out loud

Switch to Silent using the Voice control. The microphone is never activated, you read the line yourself, and you confirm with a tap.

Where are my photos stored?

On your phone, in private app storage. They are never uploaded and never added to your camera roll unless you export one yourself. You can delete them all from You → Delete all my data.

I paid but nothing unlocked

Open the app, go to You, and tap Restore purchase. Make sure you are signed into the same Apple ID you bought with.

If that does not work, email us and tell us roughly when you purchased. We can look into it.

How do I cancel?

Subscriptions are managed by Apple, not by us. Open Settings on your iPhone, tap your name at the top, then Subscriptions, then Out Loud.

Deleting the app does not cancel a subscription.

I want a refund

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and find the purchase.

My streak disappeared

Your streak is stored on your device only. Reinstalling the app or switching phones will start it over, because there is no account and nothing syncs. That is the trade for not collecting your data, and we think it is the right one — but we know it stings.

Something else

Bugs, feature ideas, or a line you think we should add to the library — all welcome. We would rather hear it than not.

undercovermysteries0@gmail.com